skin-secrets-med-spa-cancellation-policyCANCELLATION POLICY

Your appointments are very important to Skin Secrets by Dr. McLaren. Your appointment time is reserved especially for you.  However, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed over 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation Fee will apply.

– No Shows will result in a $40 charge and cancellations made at the last minute will be subject to review.

– Any services taking over one hour of our time must be held with a credit card.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedules filled, thus better serving everyone. Skin Secrets Medical Spa policies are presented and provided in the best quality and tradition of excellent services for our established and future clientele. Thank you for viewing and supporting our new policy.

CONFIRMATION CALLS

As a courtesy, we will call and confirm your service appointments one business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.